Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. Must also come with original packaging.

Sale items

Only regular priced items are refundable. Special offer items are non-refundable.

Damaged in TransitIf a product arrives and is found to be damaged within 48 hours of delivery, and Adventurershome is notified within this time frame, Adventurershome will cover the cost of any shipping required to or from the original delivery location in order to resolve the issue. In this instance take photos of the damages to the carton and product as Adventurershome may request to see these upon being notified.

Online Change of mind policy

Some goods may be returned to Adventurershome under a change of mind, however a $30 administration fee will be charged. Goods must be returned in brand new, unopened, unused condition within 14 days of delivery of the goods. (Excludes some products and clearance items) In all instances Adventurershome must be contacted prior to a return being sent back. This ensures that all returns are dealt with as quickly as possible. Failure to adhere to these instructions may result in delays processing your return or additional costs. If returning a product by mail/courier, it is your responsibility to facilitate the return and to ensure the goods are adequately packaged to ensure that they are not damaged during return delivery to our warehouse. Please note initial delivery charges due to change of mind are non-refundable.

Step 1: Contact Adventurershome for detailed return instructions. You must provide your original order number or proof of purchase from Adventurershome

Step 2: Address and repackage the item/s securely to avoid any damage in shipping. All returns must have the original order number clearly labelled on the returned package. Note: Adventurershome takes no responsibility for items damaged or lost in transit and will decline a refund if arrived damaged from transit or lost in transit.

Step 3: Item/s put into transport and tracking details sent to Adventurershome.

Step 4: Item/s received into the Adventurershome warehouse and item/s condition checked

Step 5: Upon item/s confirmed being saleable; a refund or exchange will be processed

Returns Shipping Costs & Methods

All associated freight costs for change of mind returns are at the customer’s expense.

In all cases, if the customer is responsible for return shipping costs, they must arrange their own delivery to the Adventurershome warehouse address. Adventurershome recommends that you obtain proof of postage to track your return as Adventurershome cannot accept responsibility for items lost in transit.

Refund Processing

Refunds are processed within 5 business days of being approved. Refunds are sent back using the original payment method (e.g. Paypal back to Paypal, Mastercard back to Mastercard). Depending on your financial institution it may take 4-5 business days for these funds to be made available in your account. Refunds will not be issued till the goods have been received back to the Adventurershome warehouse and returned in brand new, unopened, unused condition. Please note original shipping charges are non-refundable and a $30 administration fee will be deducted from the final refund.

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